Sharing remote, live camera footage while an issue is taking place provides the representative with an additional way to assist the customer in finding a resolution to their problem. Centrally manage and report on all deployed Support Buttons.ĭuring a support session, an iOS or Android customer can stream live video to the representative from their mobile device using BeyondTrust InSight. As before, Cloud customers can choose to use a custom DNS name for their site, if desired.ĭeploy a Get support button on remote computers and mobile devices. New Cloud customers will now receive a URL when they sign up for BeyondTrust Cloud. The Annotations tool is also available during presentations.Īllow customers to restrict screen sharing to specific applications.īomgar Cloud is now BeyondTrust Cloud. Drawing tools, including a free-form pen and scalable shapes, can aid in training remote users. While screen sharing, use annotation tools to draw on the remote user's screen. This feature has been enhanced to allow chat notifications during the session with the end user when the app is in the background. The Android Support Client has been updated to support view and control on Android-based devices. The BeyondTrust mobile representative console uses iOS 3D Touch Support capabilities offered by the 6s and 6s Plus devices to start sessions faster and more efficiently. Use advanced troubleshooting tools to interact with remote systems. BeyondTrust supports international character sets. View BeyondTrust applications and interfaces in English, German, Latin American Spanish, EU Spanish, Finnish, EU French, Italian, Dutch, Polish, Brazilian Portuguese, EU Portuguese, Swedish, Turkish, Japanese, Simplified Chinese, Traditional Chinese, and Russian. Routers, Switches and Devices via SSH/Telnet Laptops, Desktops, Servers, ATMs, Kiosks, POS Systems, Android, Raspberry Pi, etc. Support systems through the web rep console.Īpple iOS 13.x - 15.x (iPhone, iPad, iPod)Īpple iOS 12.x - 15.x (iPhone, iPad, iPod)Ĭitrix XenApp 6.5 (Windows Server 2008 R2) Remote Support clients for macOS can run natively on Apple silicon without relying on Rosetta 2. Features for Support Representatives Multi-Platform Support Platform See Get Windows Experience Index (WEI) score in Windows 10/8.1 for detailĬlick on the Processor Queue Length string to show details about itĬlick on the HT string to show details about it.BeyondTrust Remote Support 23.2 Available Featuresįor more information on platform support, please see the Features Compatibility guide. In the flyout window, you can run Performance Information and Tools under Windows Vista, Windows 7, Windows 8.1, and Windows 10 or WinSAT to obtain the Windows Experience Index (WEI) under Windows 8.1 or above. (Don't forget to click on the gadget's body before using the wheel)ĭouble click on the background to show Task Manager or Resource Monitor You can use the mouse wheel (Wheel) for switching between CPUs and different CPU settings in a multi-CPU system. Hover mouse to any RAM, PageFile, or all elements (except graph) to view maximum appropriate value usageĬlick on the CPU vendor icon ( Intel CPU/ AMD CPU/ VIA CPU) or gadget's title to show WEI into flyout click again - close flyout window. Hover mouse to core's bar to show min and max cores temperature If you are running Windows 8.1 or 10 and are unable to install this app, you may need Desktop Gadgets Revived or similar to utilize it successfully. The interface is customizable with color, background, graph details, size of the display, and more, making it a well-rounded utility for performing basic PC functions and pulling many important details. It also permits you to change your power scheme. System Monitor also offers the ability to control a few different PC functions like shutdown, stand-by, restart, log off, etc. It can also show you the temperature for each core and your CPUs' current power consumption, but this will require the installation of Core Temp. System Monitor II is capable of supporting up to 40 cores and multi-CPU systems. It loads the processor and each core (or stream) separately, and you can optionally combine them if desired. Additionally, System Monitor II displays the processor model and its clock frequency. It shows the total, used and free for each of the memory types RAM, page file, all (RAM + page file). This gadget is a more simple and lightweight version of similar system info apps out there while remaining a powerful option to keep you informed about key points of interest for your system. System Monitor II provides you with a desktop display showing an overview of your system and more. System Monitor II provides you with a desktop display showing an overview of your system, and more.
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